TERMS AND CONDITIONS — OFFICE GIFT LAB

1. Seller information

Office Gift Lab is operated by NORYX VENTURES SRL, company identification number (CUI) 55273113, Trade Register number J2026045656000, EUID ROONRC.J2026045656000.

Registered office: Feleacu village, No. 474 A, Apartment 2, Cluj County, postal code 407270, Romania.

Email: officegiftlab@gmail.com. Telephone: +40 741 730 470.

“We” refers to NORYX VENTURES SRL.

2. Application of these terms

These terms govern the use of our store and purchases made through it. We deliver exclusively within Romania. Contracts are concluded in Romanian. Our Shipping Policy and Return and Refund Policy supplement these terms.

Consumer rights apply to individuals purchasing outside their trade, business or profession; they do not automatically apply to purchases made on behalf of a company.

3. Using the store

To place an order, you must have the necessary legal capacity or the authorisation required by law. Please provide accurate billing, contact and delivery information. If you use an account, protect your password and report any unauthorised access.

Fraud, unauthorised use of other people’s data, infringement of intellectual property rights and compromising the website’s security are prohibited. We may restrict access for objective reasons without removing our obligations in respect of existing orders.

4. Products

Products are made to order using the standard designs, colours and sizes available in the store. Please consult the product description and size guide before ordering.

Colours may appear slightly different on different screens. This does not exclude our obligation to supply products that conform to the agreed description and characteristics.

Production after an order is placed does not exclude the right of withdrawal for standard options. Subsequent changes to product descriptions do not affect products already covered by a concluded contract.

5. Orders

Before submitting your order, check the products, variants, quantities, details and total amount. Submitting your order using the button indicating an obligation to pay constitutes an offer to purchase.

The contract is concluded when we send you an email confirming our acceptance of your order. The confirmation includes information about the accepted order. The applicable contractual terms are provided in a form you can retain, such as the email text or a PDF document sent with it.

Before acceptance, we may refuse an order for objective reasons: unavailability, inability to deliver to the specified address, failure of the required payment or reasonable indications of fraud. We will inform you and refund any amounts collected for an unaccepted order without undue delay.

We do not unilaterally change the price or characteristics of an accepted order. Errors are resolved in accordance with the law, without imposing an additional charge.

For changes or cancellation, please contact us promptly. The start of production does not remove the statutory right of withdrawal for standard products.

6. Prices and payment

Prices are expressed in Romanian lei (RON) and are the final product prices. NORYX VENTURES SRL is not registered for VAT and does not add VAT to the displayed prices. Shipping charges are displayed separately before you complete your order.

Payment is made online by card at checkout, using the payment methods displayed on the payment page. We do not offer cash on delivery.

Shipping costs RON 15 for orders with a product value below RON 200 and is free for orders of RON 200 or more, including orders of exactly RON 200. The threshold is calculated after discounts and excludes shipping charges.

Price updates apply to future orders without changing existing contracts. Additional services involving a charge require express agreement.

7. Delivery

The usual estimated delivery time is 4–7 working days from the date the order is placed: 3–5 working days for production and 1–2 working days for courier delivery. Where availability is limited, processing and delivery may take approximately 7–12 working days. Weekends and public holidays are not working days.

We will inform you of known delays and the updated timeframe. Estimates do not limit your statutory rights. Unless we expressly agree on a different timeframe, we will deliver without undue delay and within a maximum of 30 days from the conclusion of the contract. Statutory remedies apply in the event of non-delivery.

For transport arranged by us, the risk of loss or damage passes to the consumer when the products are physically received by the consumer or their designated recipient, other than the courier. Handing the products over to the courier does not automatically release us from liability.

8. Withdrawal and returns

Consumers may notify us of their withdrawal within 14 calendar days of receiving the products and send them back within the following 14 days from notification, in accordance with our Return and Refund Policy. That policy includes the procedure, an optional form and the refund rules.

For change-of-mind returns, the customer bears the direct cost of return shipping. We do not charge a restocking fee.

Return address: NORYX VENTURES SRL – Office Gift Lab, Feleacu village, No. 474 A, Apartment 2, Cluj County, 407270, Romania.

9. Conformity

We are liable for any lack of conformity that exists at delivery and becomes apparent within two years, in accordance with Romanian Government Emergency Ordinance No. 140/2021. These rights are separate from change-of-mind returns.

Repair or replacement will be carried out free of charge, without significant inconvenience and within a reasonable period agreed in writing, which must not exceed 15 calendar days from the date you inform us. A price reduction or termination of the contract is available under the conditions provided by law. We do not limit complaints to five days or solely to printing defects.

10. Shopify

The store uses the Shopify platform. The sales contract is concluded directly with NORYX VENTURES SRL, the operator of Office Gift Lab, and not with Shopify. We manage orders, delivery, returns and complaints. This distinction does not exclude any rights or liabilities that cannot be excluded under applicable law.

11. Personal data

Our Privacy Policy explains how personal data is processed, who receives it, how long it is retained and the rights of data subjects. Accepting these terms does not, by itself, constitute consent to newsletters or non-essential cookies.

Messages necessary to fulfil an order are separate from advertising. If we introduce marketing services or additional technologies, we will update the relevant privacy information and obtain consent where required before using them.

12. Content

The store’s materials are protected by the rights of their respective owners. Purchasing a product does not transfer any rights to reproduce its design commercially. Uses permitted by law remain unaffected.

Where reviews are available, please publish genuine content for which you hold the necessary rights. We may moderate unlawful, abusive or spam content without removing reviews solely because they are negative. These terms do not grant us an unlimited right to use private messages in advertising.

13. Liability and complaints

Liability is determined in accordance with the law. We do not exclude statutory guarantees, compensation payable or other mandatory rights. Using external suppliers does not remove our obligations.

For complaints, contact officegiftlab@gmail.com or +40 741 730 470. We seek an amicable resolution without making this a condition of access to the Romanian National Authority for Consumer Protection (ANPC) or the competent courts. Information about alternative dispute resolution (ADR, known as SAL in Romania) and access to the complaint submission platform are available at https://reclamatiisal.anpc.ro. Information about ANPC is available at https://anpc.ro.

14. Governing law and updates

Romanian law applies. Court jurisdiction is determined by law, with due regard for consumer protection, without requiring disputes to be brought exclusively before the courts at our registered office.

Updates apply prospectively; existing orders remain subject to the terms accepted when the contract was concluded. Unclear terms are interpreted in the consumer’s favour. The invalidity of a clause does not affect the remainder of the contract if it can lawfully continue in effect.